Privacy Policy
Effective Date: October 14, 2025 | Last Updated: October 14, 2025
1. Introduction
At Thomas E. Sears Insurance Agency, Inc. (“we,” “our,” or “us”), protecting your privacy is a top priority. We are an independent insurance agency located in Massachusetts, offering Auto, Home, and Business Insurance products and services.
This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website, contact us, or obtain insurance coverage through our agency.
We comply with all applicable privacy and data protection laws, including:
- Massachusetts General Laws Chapter 93H and 93I
- 201 CMR 17.00: Standards for the Protection of Personal Information of Residents of the Commonwealth
2. Information We Collect
We collect information necessary to provide you with accurate insurance quotes, issue policies, and deliver personalized customer service.
Personal Information
- Full name
- Address
- Email address
- Telephone number
- Date of birth
- Driver’s license number
- Vehicle identification number (VIN) and driving record (for auto insurance)
- Property details and claims history (for homeowners insurance)
- Business name, type, location, and operations data (for business insurance)
- Social Security number (when required by insurers)
- Payment, billing, and policy information
Non-Personal Information
- Browser and device type
- IP address and general geographic location
- Website usage and analytics data (via cookies and tracking tools)
3. How We Collect Information
- When you complete a quote form on our website or in person
- When you communicate with us by phone, email, or in person
- From insurance carriers, business partners, and data providers
- Automatically, through cookies and analytics tools
4. How We Use Your Information
- Provide insurance quotes for Auto, Home, and Business Insurance
- Process policy applications, renewals, and claims
- Communicate about policy updates, billing, and support
- Evaluate insurance risks and assist with underwriting
- Improve our website, products, and customer experience
- Comply with legal and regulatory obligations
We do not sell or rent your personal information.
5. How We Share Information
We may share your information only as needed to provide insurance services, including with:
- Licensed insurance carriers and underwriters
- Third-party service providers (claims processors, IT vendors, etc.)
- Regulatory and legal authorities, when required by law
- Business partners assisting with claims or customer service, under confidentiality agreements
6. Data Security
We maintain a comprehensive Written Information Security Program (WISP) as required by Massachusetts law. Safeguards include:
- Secure physical and digital storage systems
- Encryption of sensitive information
- Restricted employee access
- Regular staff security training
- Proper destruction of records under M.G.L. c. 93I
While we take reasonable measures to protect your information, no system is completely secure. Please exercise caution when transmitting personal data electronically.
7. Your Rights and Choices
Massachusetts residents have the right to:
- Request access to personal information we hold
- Request corrections to inaccurate information
- Request deletion of certain data, subject to legal obligations
- Opt out of non-essential marketing communications
Contact us at [email protected] or call (978) 562-3464 to exercise these rights.
8. Cookies and Tracking
Our website uses cookies and tracking technologies to improve user experience and analyze performance. You can disable cookies through your browser settings, though some features may not function properly.
9. Third-Party Websites
Our website may contain links to third-party sites, such as insurance carrier portals. We are not responsible for their content or privacy practices. Please review their privacy policies before sharing personal information.
10. Children’s Privacy
Our services are not directed toward children under 13 years old. We do not knowingly collect information from children.
11. Updates to This Policy
We may update this Privacy Policy periodically. Updates will be posted here with a new “Effective Date.” Continued use of our website after updates constitutes your acceptance.
12. Contact Us
Thomas E. Sears Insurance Agency, Inc.34 Pope St.
Hudson, MA 01749
Phone: (978) 562-3464
Email: [email protected]
Website: www.tesearsinsurance.com